Artificial intelligence (AI)

‘Too much hassle to deal with them’: Sterra customers angry but not seeking refunds after CCCS report CNA A lot of customer service is still requested and delivered via email — where it’s still possible to provide a human touch, … Continue reading →

Customer service quality assurance job description: Examples With an FAQ chatbot, you can watch your office productivity spike and your internal team satisfaction rise. It’s important to choose an AI solution that can scale alongside your expanding consumer base while … Continue reading →